Terms & Conditions
This is a courtesy English translation; the German version prevails.
1. Scope
These General Terms and Conditions (GTC) apply to all contracts for services provided by Reuther Media, owner Ulrich Reuther (hereinafter "we"), in the field of reputation protection and review objections for medical practices and comparable clients.
2. Contracting parties
Our offer is aimed at practices, companies and self-employed persons and thus generally at entrepreneurs within the meaning of Sec. 14 BGB (German Civil Code). Where consumers are exceptionally affected, the mandatory consumer protection provisions take precedence.
3. Subject of services and delimitation
We examine the online reviews you name as to whether they are suitable for an objection and, where appropriate, point out to the respective portal in particular that an actual treatment or business contact is not plausible or that the portal's guidelines have been breached. The respective portal alone decides on deletion within its own review process.
We do not provide any legal service or legal advice within the meaning of the German Legal Services Act (RDG). We do not assess the legal content of a review. In the case of clearly unlawful content (e.g. insults, untrue statements of fact, data protection violations) we recommend engaging a specialised lawyer.
4. Conclusion of contract
The non-binding initial check of your enquiry is free of charge. On this basis we prepare a specific offer. A contract is concluded only upon your express instruction (acceptance of the offer).
5. Client's cooperation
You provide us with the information required for processing completely and accurately (in particular the links to the relevant reviews and details about the practice). Delays or failures resulting from incomplete or incorrect information are not at our expense.
6. Prices and remuneration
The prices stated in the offer or on the website apply. Review objections are generally handled on a success basis: a fee for a single objection is only incurred if the objected review has actually been removed. For package and monitoring services (in particular ongoing monitoring) the agreed setup and/or monthly prices apply regardless of individual success. All prices are exclusive of statutory VAT unless stated otherwise. Invoices are due upon receipt without deduction.
7. Success and no guaranteed deletion
A specific deletion result cannot be guaranteed, as the decision on deletion lies solely with the respective portal. Information on success rates is based on experience and does not constitute an assurance in an individual case. If a review that has already been removed reappears, we will object to it again on request within the agreed scope.
8. Term and termination (monitoring)
Unless otherwise agreed, ongoing monitoring services are billed monthly and can be terminated with 14 days' notice to the end of the month. The right to extraordinary termination for good cause remains unaffected.
9. Liability
We are liable without limitation for intent and gross negligence as well as for injury to life, body or health. In the case of simple negligence we are liable only for the breach of a material contractual obligation (cardinal obligation) and limited in amount to the foreseeable damage typical for the contract. Any further liability is excluded.
10. Data protection
Information on the processing of personal data can be found in our privacy policy.
11. Final provisions
German law applies. If the client is an entrepreneur, the place of jurisdiction is – where permissible – Berlin. Should individual provisions be invalid, the validity of the remaining provisions remains unaffected. We are neither obliged nor generally willing to participate in a dispute resolution procedure before a consumer arbitration body.